topic Re: Changing to Sky Superfast and Talk in Broadband

Changing to Sky Superfast and Talk

BMini — Thu, 27 Feb 2025 16:46:50 GMT

I am considering changing from Vodafone broadband and landline charges to Sky Superfast & Talk which is free. I have seen references to an intermediate ATA device for connecting my existing Panasonic KX TGD620EB base staion to the new hub. Will I really need to pay around £50 for an ATA or will the Sky Superfast hub not require an ATA, perhaps it has a built-in one.

Re: Changing to Sky Superfast and Talk

FLC — Thu, 27 Feb 2025 16:51:36 GMT

Don't know what you've been reading but there's an ATA built into the Sky router, so your phone plugs directly into that.

Just in case you weren't aware, the "free" element is the ability to make/receive calls. All calls are chargeable unless you also take a calls package.

Re: Changing to Sky Superfast and Talk

cookiemonsteruk — Thu, 27 Feb 2025 16:52:28 GMT

@BMini @

The broadband hub and sky max hub do have an ata adapter built in

Re: Changing to Sky Superfast and Talk

BMini — Thu, 27 Feb 2025 16:57:23 GMT

Many thanks FLC, I was not aware of that. It is not brought out in there promotions. Perhaps I will stick with Vodafone at half the Sky price

Re: Changing to Sky Superfast and Talk

BMini — Sun, 02 Mar 2025 08:20:37 GMT

I am thinking that we will use our mobiles to make calls. So is there any reason why I need to have any calls package from Sky to be able to just receive calls on our existing number?

Re: Changing to Sky Superfast and Talk

FLC — Sun, 02 Mar 2025 08:26:09 GMT

No, receiving calls is free.

Although just a word of caution. If you have iPhones & rely on WiFi Calling, there's a good chance that won't work with Sky.

Re: Changing to Sky Superfast and Talk

BMini — Sun, 02 Mar 2025 09:34:47 GMT

Quite happy to sue the 4/5G facility, so should not be a probelm.

Re: Changing to Sky Superfast and Talk

stereohaven — Sun, 02 Mar 2025 09:48:23 GMT

@FLC wrote:
No, receiving calls is free.

Although just a word of caution. If you have iPhones & rely on WiFi Calling, there's a good chance that won't work with Sky.

That does depend on the hub you take and other factors, plus a fix is on the way (hopefully): https://helpforum.sky.com/t5/Broadband/Sky-broadband-stopping-WiFi-calling/m-p/4850826

Re: Changing to Sky Superfast and Talk

BMini — Sun, 02 Mar 2025 10:44:30 GMT

What are the 'other factors' Sterohaven? I am planning just the Superfast broadband from Sky.

Re: Changing to Sky Superfast and Talk

stereohaven — Sun, 02 Mar 2025 11:07:34 GMT

@BMini wrote:
What are the 'other factors' Sterohaven? I am planning just the Superfast broadband from Sky.

The current problem seems to be mostly an issue with the newer, white, Wifi 6 Sky Max Hub and not necessarily the older, black, Wifi 5 Sky Hub.

If you "just" buy Sky Superfast broadband you may get the black or white version of the hub, if you add the Sky Wifi Max service, you will definitely get the white version.

Re: Changing to Sky Superfast and Talk

BMini — Sun, 02 Mar 2025 11:17:59 GMT

Thanks again. I am planning just the 61MB Superfast, then hopefully they will supply the black hub.

Re: Changing to Sky Superfast and Talk

FLC — Sun, 02 Mar 2025 11:24:25 GMT

AFAIK, all new subscribers are sent the problematic white SR213 with no option to choose. That's what I got when I signed up in November but subsequently bought an SR203 from Ebay.

Re: Changing to Sky Superfast and Talk

BMini — Sun, 02 Mar 2025 11:29:52 GMT

It is disappointing thatone has to resort to that..

Re: Changing to Sky Superfast and Talk

stereohaven — Sun, 02 Mar 2025 12:12:34 GMT

@FLC wrote:
AFAIK, all new subscribers are sent the problematic white SR213 with no option to choose. That's what I got when I signed up in November but subsequently bought an SR203 from Ebay.

With a Part Fibre connection, there is no option to choose, but not everyone is receiving the white hub currently, unless you add the Sky Wifi Max service.

This is similar to when it was first launched. It remains the default hub for a Full Fibre connection.

Re: Changing to Sky Superfast and Talk

BMini — Mon, 03 Mar 2025 11:28:29 GMT

Talking to Sky yjis morning I now understand that you cannot have Superfast broadband without have pay as you go calls which pushes their charge up £4. I saw nothing in on their website that stated this.

Re: Changing to Sky Superfast and Talk

stereohaven — Mon, 03 Mar 2025 11:34:30 GMT

@BMini wrote:
Talking to Sky yjis morning I now understand that you cannot have Superfast broadband without have pay as you go calls which pushes their charge up £4. I saw nothing in on their website that stated this.

As far as I can tell, that simply isn't true as Pay As You Talk calls are clearly included in the base price and you should use the website images to complain.

Pay As You Talk inclusive

Re: Changing to Sky Superfast and Talk

BMini — Mon, 03 Mar 2025 12:21:41 GMT

I agree and I will take it up with them

Re: Changing to Sky Superfast and Talk

stereohaven — Mon, 03 Mar 2025 12:35:54 GMT

@BMini wrote:
I agree and I will take it up with them

Just to be clear, Pay As You Talk is included as standard, there is no obligation for you to ever make or receive a phone call or even plug a phone into the hub.

If they are saying they will charge you £4 extra because you are insisting on not even having Pay As You Talk enabled, then that is a different conversation. Just never use it and save £4!

Re: Changing to Sky Superfast and Talk

BMini — Tue, 04 Mar 2025 12:06:19 GMT

Pleased to report that I challenged the extra £4 and have set in train the transfer of broadband and phone number from Vodafone to Sky in 2 weeks time. I added TNT Sport to my TV package which was activated immediately. I then found that Vodafone had immediately cut off my telephone! When I spoke to Vodafone they did re-instate it with the explaination that there was a 'small fault' on the line. Just reinforces my decision to move.