topic No Router yet but have tv box delivered. in Broadband

No Router yet but have tv box delivered.

Gary206 — Mon, 03 Mar 2025 07:53:40 GMT

Hey. I'm new to sky I ordered the tv and broadband as I moved into my home 3 weeks ago. The tv streaming box arrived last Monday but the router still says 'awaiting dispatch ' and 'activation soon' . Is it normal to still have no update on hub being delivered as the activation date is 10 march

Re: No Router yet but have tv box delivered.

Chrisee — Mon, 03 Mar 2025 07:58:33 GMT

@Gary206 Sky dispatch hubs to arrive a couple of days before the kine is activated they come via the post. Your new Sky Stream TV service wont get charged until it is activated or 14 days have passed.

Re: No Router yet but have tv box delivered.

Gary206 — Mon, 03 Mar 2025 08:00:13 GMT

Thank you for the reply. I was abit worried because I hadn't recieved it yet. So hopefully I recieve it this week . Thanks again for replying

Sorry there been a problem order update

Gary206 — Tue, 04 Mar 2025 06:11:44 GMT

Hi, I'm new my tv ack has arrived and broadband hasn't yet, I got help on here yesterday advising it's few days before activation I will recieve my router. I have logged on to check and it's a message saying " there's been a problem. Try again later" that was last night so I have tried this morning and it is still saying this. Would anyone have any advice please?

Re: Sorry there been a problem order update

Chrisee — Tue, 04 Mar 2025 07:01:43 GMT

@Gary206 if you are concerned give Sky a call when their phone lines open around now.

Re: No Router yet but have tv box delivered.

Gary206 — Tue, 04 Mar 2025 07:33:32 GMT

Ok thanks, do you know if there's any online chats with sky as I'm not good on the telephone at times?

Re: No Router yet but have tv box delivered.

Chrisee — Tue, 04 Mar 2025 07:35:54 GMT

@Gary206 to put your mind at rest I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No Router yet but have tv box delivered.

Gary206 — Tue, 04 Mar 2025 07:51:52 GMT

Thank you, I'm sorry about all the questions it's my first ever home alone and I'm so unsure about anything and everything so trying to get sorted

Re: No Router yet but have tv box delivered.

Lisa-P1987 — Tue, 04 Mar 2025 08:53:40 GMT

Thanks for escalating this. We’ve sent Gary206 an invite to chat.