Internet not working orange light on hub

Pam1982 — Sun, 02 Mar 2025 18:51:58 GMT

Internet checker online is saying all ok no problem but I have an orange light on my hub, and no internet connection

Re: Internet not working orange light on hub

Daniel0210 — Sun, 02 Mar 2025 18:52:51 GMT

@Pam1982
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support).

topic Re: Internet not working orange light on hub in Broadband

Internet not working orange light on hub

Re: Internet not working orange light on hub