topic TV keeps dropping connection in Broadband

TV keeps dropping connection

gosgutho — Sun, 02 Mar 2025 17:32:51 GMT

Hello. New customer here. My router is in the hallway and raised off the floor but one of the rooms upstairs still has a weak signal and the TV in it either cannot connect to the WiFi at all, or when it can connect, drops soon after connecting. Phone, laptop and iPad also struggle sometimes. It's very frustrating.

Re: TV keeps dropping connection

Chrisee — Mon, 03 Mar 2025 07:22:59 GMT

@gosgutho Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

Re: TV keeps dropping connection

gosgutho — Mon, 03 Mar 2025 10:40:52 GMT

Thanks for your reply Chrissie. I already have Sky WiFi Max but no pods. I tried calling customer service but got directed to this forum for help. It sounds like I need to fathom how to get through to an actual person

Re: TV keeps dropping connection

Tom-W19 — Mon, 03 Mar 2025 11:10:57 GMT

Hi @gosgutho

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: TV keeps dropping connection

Lindady — Sun, 23 Mar 2025 18:32:21 GMT

Our internet connection drops out at least 3 times a day on the tv . The phones and I pad are ok . It takes about 10 minutes to get it reconnected . Why is this happening please . We keep having to press the WPS button to get it back and then it still doesn't always reconnect and we have to do it again . We pay £70 a month for this . Please can you advise

thank you Mr and Mrs A Whitehead

Re: TV keeps dropping connection

caesarome — Sun, 23 Mar 2025 19:31:37 GMT

@Lindady

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.