https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4926929#M470965 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4344243">@Colbey2000</a>&nbsp;</P> <P>Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 02 Mar 2025 16:20:58 GMT caesarome 2025-03-02T16:20:58Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4926891#M470959 I am connected to the new sky max router that came. I connect to it but no Internet available Sun, 02 Mar 2025 15:36:45 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4926891#M470959 Colbey2000 2025-03-02T15:36:45Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4926929#M470965 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4344243">@Colbey2000</a>&nbsp;</P> <P>Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 02 Mar 2025 16:20:58 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4926929#M470965 caesarome 2025-03-02T16:20:58Z