topic Wifi Keeps Dropping despite no reported issues in Broadband

Wifi Keeps Dropping despite no reported issues

REJD — Sun, 02 Mar 2025 13:03:38 GMT

Wifi keeps dropping out, router says no internet, has happened last 4 days now.

sky Full Fibre 150

run the tests and says all good no know issues but clearly not the case

Re: Wifi Keeps Dropping despite no reported issues

Addie15 — Mon, 03 Mar 2025 10:29:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi Keeps Dropping despite no reported issues

REJD — Mon, 03 Mar 2025 19:51:02 GMT

Hello,

thank you, Ive reached out but the conversation being on a webpage/online along with the infrequency of replies without notification makes it difficult to track or keep on top of checking.

is there an alternative method of comminication?

im keen to get this sorted as today is another day where the wifi has gone down, pretty much 5 in a row with inconsitency and random dropouts hours on end.

not ideal when theres incoming price increases and we are not getting the service we are paying for

Re: Wifi Keeps Dropping despite no reported issues

Chrisee — Tue, 04 Mar 2025 08:06:08 GMT

@REJD best way to call Sky all online chats workas you describe.

Re: Wifi Keeps Dropping despite no reported issues

Textony — Tue, 04 Mar 2025 09:00:08 GMT

I ahve the same issue, been going on for weeks and that bloody bot thing does my head in. I just want to talk to a human!!!

So frustrating ahhh!