topic Re: Help - please help in Broadband

Help - please help

John2205 — Sun, 02 Mar 2025 08:51:36 GMT

My pon light is off - done everything but getting no help at all

Re: Help - please help

caesarome — Sun, 02 Mar 2025 09:51:37 GMT

@John2205

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Help - please help

John2205 — Sun, 02 Mar 2025 09:59:24 GMT

I have done everything- how do I contact sky directly not via app ot Internet- a phone number that works

Re: Help - please help

Daniel0210 — Sun, 02 Mar 2025 10:19:47 GMT

@John2205
To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.