topic Re: No Internet in Broadband

No Internet

MrJs1 — Sun, 02 Mar 2025 08:50:38 GMT

Hi I do not have Internet does anyone else have a problem I'm in BS36 area

Re: No Internet

DoomyDingles — Sun, 02 Mar 2025 08:57:12 GMT

Yep. Same area

Re: No Internet

PS16 — Sun, 02 Mar 2025 09:06:27 GMT

Same here in BS34

Re: No Internet

Fezzer1 — Sun, 02 Mar 2025 09:17:21 GMT

Yeah same here Bs36 area no Internet at all.

Re: No Internet

tayjay23 — Sun, 02 Mar 2025 09:19:05 GMT

Yes same here bs36

Re: No Internet

Leftie12 — Sun, 02 Mar 2025 09:44:45 GMT

Yes. Same here for BS36. No internet.

Re: No Internet

tayjay23 — Sun, 02 Mar 2025 10:51:36 GMT

I have spoke to sky and they say no issues in area and sending engineer out tomorrow as must be my box, strange when so many others are not working

Re: No Internet

DoomyDingles — Sun, 02 Mar 2025 11:22:06 GMT

Back online for me

Re: No Internet

tayjay23 — Sun, 02 Mar 2025 11:35:15 GMT

And mine now have to cancel engineer 🙈

Re: No Internet

MrJs1 — Sun, 02 Mar 2025 11:40:14 GMT

Weird how Sky said there was no problem in the area..... Obviously was a problem. However I've never had a problem with Sky before.

Re: No Internet

Daniel0210 — Sun, 02 Mar 2025 11:42:03 GMT

Should it happen again use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support).