https://helpforum.sky.com/t5/Broadband/I-am-not-getting-internet/m-p/4926340#M470815 <P>I have had a persistent problem with my internet today.&nbsp;<BR />I have an orange light on the middle of my router. I have turned everything off, reset the router etc etc with no luck.</P> Sat, 01 Mar 2025 20:33:55 GMT Shanna26 2025-03-01T20:33:55Z https://helpforum.sky.com/t5/Broadband/I-am-not-getting-internet/m-p/4926340#M470815 <P>I have had a persistent problem with my internet today.&nbsp;<BR />I have an orange light on the middle of my router. I have turned everything off, reset the router etc etc with no luck.</P> Sat, 01 Mar 2025 20:33:55 GMT https://helpforum.sky.com/t5/Broadband/I-am-not-getting-internet/m-p/4926340#M470815 Shanna26 2025-03-01T20:33:55Z https://helpforum.sky.com/t5/Broadband/I-am-not-getting-internet/m-p/4926400#M470835 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4343809">@Shanna26</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P>&nbsp;</P> <P>Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 01 Mar 2025 22:14:06 GMT https://helpforum.sky.com/t5/Broadband/I-am-not-getting-internet/m-p/4926400#M470835 caesarome 2025-03-01T22:14:06Z