topic Re: Sky Broadband not working in Broadband

Sky Broadband not working

Jamee — Sat, 01 Mar 2025 19:41:15 GMT

My broadband is not working. The internet connection is showing as amber. I have have done all the troubleshooting and rebooted multiple times. Please don't share the link to your service tracker either, as it is saying there are no issues. Please help.

Re: Sky Broadband not working

caesarome — Sat, 01 Mar 2025 19:43:55 GMT

@Jamee

Was this the line test you ran:

https://www.sky.com/help/articles/broadband-diagnostic-start

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If nothing was found then your only option is to call Sky.

Re: Sky Broadband not working

Jamee — Sat, 01 Mar 2025 19:57:12 GMT

Brilliant. You share the link I said I didn't need and suggest I call Sky without providing the number.

Re: Sky Broadband not working

Ron251 — Sat, 01 Mar 2025 19:58:36 GMT

I have the same issue. The self diagnostic tool says everything is ok, but obviously not, as there are only 2 green lights and 1 amber. This has been happening continuously every day at random times.

Re: Sky Broadband not working

Jamee — Sat, 01 Mar 2025 20:00:14 GMT

Apologies for the comment above. Thought you were a Sky employee.

Re: Sky Broadband not working

caesarome — Sat, 01 Mar 2025 20:09:18 GMT

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Sky Broadband not working

Jamee — Sat, 01 Mar 2025 20:32:01 GMT

0333. 759 1018