topic Re: No internet in Broadband

No internet

Leesa2 — Sat, 01 Mar 2025 07:58:39 GMT

Without wifi/Internet access now for over 24 hours

Have done all of the remedy work such as restarting router, unplugging, resetting etc etc but cannot get any device to connect. I don't have enough technical knowledge to understand the router data.

Sky diagnostics say everything is fine but there is no internet light showing on hub. And when I go to connect anything to WiFi it just takes me back to trouble shooting page.

Re: No internet

JEZZYBOY__ — Sat, 01 Mar 2025 08:05:49 GMT

Same heretried everything comes on for 30 secs then goes off again thinking about cancelling

Re: No internet

Daniel0210 — Sat, 01 Mar 2025 08:06:01 GMT

@Leesa2
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it (dial 150 free from your Sky Talk landline [if it’s still working]).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet

Leesa2 — Sat, 01 Mar 2025 08:54:12 GMT

Got through to sky and an engineer is coming Tuesday. Fingers crossed

Re: No internet

JEZZYBOY__ — Sat, 01 Mar 2025 20:00:35 GMT

Do you have a contact number for them please

Re: No internet

caesarome — Sat, 01 Mar 2025 20:08:23 GMT

@JEZZYBOY__

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.