topic Re: Sky broadband not working in Broadband

Sky broadband not working

ScottC1201 — Sat, 01 Mar 2025 16:53:14 GMT

My broadband isn't working I have 2 green lights one amber light

Re: Sky broadband not working

caesarome — Sat, 01 Mar 2025 17:15:58 GMT

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Sky broadband not working

Daniel0210 — Sat, 01 Mar 2025 17:54:48 GMT

@ScottC1201
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start