topic Re: Trying to turn off 5Ghz in Broadband

Trying to turn off 5Ghz

teddyman — Fri, 28 Feb 2025 22:41:05 GMT

I want to connect several items that use 2.4ghz so need to turn off 5Ghz to do this.
There are no hub admin controls on the MySky app. Fibre went active about lunchtime today.
Any advice??

Re: Trying to turn off 5Ghz

Chrisee — Sat, 01 Mar 2025 07:14:37 GMT

@teddyman the need to use the My Sky app only apllies if you havectgecwhite Sky Max hub. The black hubs are controlled through their web inerface see Split Sky WiFi bands

If you haveca white hubs sign out and exit thecapp and then reload it as the settings should appear under Product Options if they dont you need to call Sky to get them added.

Re: Trying to turn off 5Ghz

FLC — Sat, 01 Mar 2025 07:34:02 GMT

If your Hub has not yet been assimilated, then you should be able to make the required changes in the web interface. 192.168.0.1 into a web broswer & login with username admin & the WiFi password.

Re: Trying to turn off 5Ghz

teddyman — Sat, 01 Mar 2025 08:57:18 GMT

I have a white Skymax hub.
Where would I find the hub username?

Re: Trying to turn off 5Ghz

FLC — Sat, 01 Mar 2025 09:33:55 GMT

@teddyman

@FLC wrote:
login with username admin & the WiFi password.

Re: Trying to turn off 5Ghz

teddyman — Sat, 01 Mar 2025 17:40:27 GMT

All

sorted now thanks

Re: Trying to turn off 5Ghz

Campingmad — Fri, 02 Oct 2026 15:09:02 GMT

Hi, how did you solve this problem. I have just gone to fibre and have a dongle that I cannot link as it needs to be2.4?

Re: Trying to turn off 5Ghz

Chrisee — Fri, 02 Oct 2026 15:11:43 GMT

@Campingmad simply log into the My Sky app find the page for the Hub's advanced settings and you will see the link to switch off the WiFi. Turn off the 5GHz band connect your donglecand turn the 5GHz band baxk on and the dongle should stay connected.