No Internet

Craypeecock — Sat, 01 Mar 2025 04:50:52 GMT

Saying connected without Internet

Re: No Internet

Daniel0210 — Sat, 01 Mar 2025 05:27:56 GMT

@Craypeecock
It could be overnight maintenance taking place. This is carried out overnight to minimise disruption. If it's still a problem after 7am use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it (dial 150 free from your Sky Talk landline [if it’s still working]).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

topic No Internet in Broadband

No Internet

Re: No Internet