Wifi

Graziellepaula — Fri, 28 Feb 2025 20:10:42 GMT

My Wi-Fi is simply horrible, on the second floor of the house it never works and now on the ground floor too, I would like you to check what is happening, because I am not happy with it, it is causing me a lot of inconvenience and losses

thank you

Re: Wifi

Daniel0210 — Fri, 28 Feb 2025 20:56:16 GMT

@Graziellepaula

We can't check it as we are customers too. You aren’t contacting Sky Customer Services on here.

If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it (dial 150 free from your Sky Talk landline [if it’s still working]).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

topic Re: Wifi in Broadband

Wifi

Re: Wifi