topic Re: Internet drops frequently in Broadband

Internet drops frequently

MateoPonce — Fri, 28 Feb 2025 19:32:00 GMT

I've had the same issue with two Sky Hubs, it's basically that it works for a certain time and suddenly the Internet drops every single time, then it comes back but after a couple of minutes or hours it's gone again, it's really frustrating and every time we try to fix it with the app they keep saying that the problem has to be fixed for an engineer but no one shows up

Re: Internet drops frequently

caesarome — Fri, 28 Feb 2025 19:59:21 GMT

@MateoPonce

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.