https://helpforum.sky.com/t5/Broadband/internet-light-on-and-no-connection/m-p/4925389#M470622 <P>I got a new router in completely new flat, ONT lights are all green, but on router voice and internet lights are off, what should i do???</P> Fri, 28 Feb 2025 19:14:03 GMT mirabella1 2025-02-28T19:14:03Z https://helpforum.sky.com/t5/Broadband/internet-light-on-and-no-connection/m-p/4925389#M470622 <P>I got a new router in completely new flat, ONT lights are all green, but on router voice and internet lights are off, what should i do???</P> Fri, 28 Feb 2025 19:14:03 GMT https://helpforum.sky.com/t5/Broadband/internet-light-on-and-no-connection/m-p/4925389#M470622 mirabella1 2025-02-28T19:14:03Z https://helpforum.sky.com/t5/Broadband/internet-light-on-and-no-connection/m-p/4925424#M470624 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4336798">@mirabella1</a>&nbsp;</P> <P>Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 28 Feb 2025 19:50:14 GMT https://helpforum.sky.com/t5/Broadband/internet-light-on-and-no-connection/m-p/4925424#M470624 caesarome 2025-02-28T19:50:14Z