topic Re: No Internet on hub in Broadband

No Internet on hub

Beeonya — Fri, 28 Feb 2025 14:33:18 GMT

Internet light is amber done all tests and reset but no connection 😕

Re: No Internet on hub

Daniel0210 — Fri, 28 Feb 2025 14:34:38 GMT

@Beeonya
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it (dial 150 free from your Sky Talk landline [if it’s still working]).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

Re: No Internet on hub

Beeonya — Fri, 28 Feb 2025 14:41:49 GMT

Is there a number I can call from a mobile as have no home phone?

Re: No Internet on hub

Daniel0210 — Fri, 28 Feb 2025 14:42:30 GMT

@Beeonya
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.