Internet not working

Clarissa6 — Fri, 28 Feb 2025 11:53:56 GMT

I have 2 green lights and one orange light on my router. Orange is Internet

Re: Internet not working

Daniel0210 — Fri, 28 Feb 2025 12:10:54 GMT

@Clarissa6
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

Re: Internet not working

Clarissa6 — Fri, 28 Feb 2025 12:14:37 GMT

Thank you all sorted its now working properly

topic Re: Internet not working in Broadband

Internet not working

Re: Internet not working

Re: Internet not working