Constantly disconnecting

Lauren1234hilll — Fri, 28 Feb 2025 09:13:12 GMT

Hi, I work from home full time and have had no issues for several years however since Wednesday this week my internet continues to cut out every 15mins which has meant I have had to take a holiday today from work as I can't perform my role. I have done all Internet checks and they look fine so I need so urgent help please? Thansk

Re: Constantly disconnecting

Daniel0210 — Fri, 28 Feb 2025 10:23:26 GMT

@Lauren1234hilll
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

topic Constantly disconnecting in Broadband

Constantly disconnecting

Re: Constantly disconnecting