Not getting guaranteed speeds

Jcraig — Thu, 27 Feb 2025 18:48:21 GMT

I am meant to have 900mps, Guaranteed 600 but when using my box, the max download speed i get is 240-250. I've tried resetting and the checker says my broadband is fine but it's not. What do I do to fix it?

Re: Not getting guaranteed speeds

Chrisee — Fri, 28 Feb 2025 07:39:13 GMT

@Jcraig internet speed tests report the slowest part of the connection which if you are using a device conected by wifi is the that link to your hub. To reliably measure if your connection is performing as it should is to use a gigabit Ethernet connection where you should see tests around 900Mb/s

The good news is very few apps can use 100Mb/s let alone the over 200Mb/s you report.the only activity thst gets faster is downloading which many servers limit so it is rare to see speeds over 500Mb/s sustained for that activity. As a few examples business apps like Teams uses less than 10Mb/s, streaming video in UHD/HDR never gets much above 30Mb/s online gaming uses around 10Mb/s etc etc.

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Not getting guaranteed speeds

Re: Not getting guaranteed speeds