topic New customer from BT_Wifi range is poor in Broadband

New customer from BT_Wifi range is poor

1981 — Thu, 27 Feb 2025 11:04:59 GMT

I've recently swapped from BT to Sky, when signing up at a sky shop I was assured that new Hub would give excellent Wifi range around the home.

It's definately better than the BT Hub was, but i still can't get Wifi signal in the two rooms furthest from the hub.

Does this mean I will need a range extender again like I did with BT? If so, how do I get one?

Greenfingers001 — Fri, 28 Feb 2025 09:42:54 GMT

Hi there @1981 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147