topic Re: New Sky user but have no Openreach ONT in Broadband

New Sky user but have no Openreach ONT

KSKUK — Thu, 27 Feb 2025 08:40:17 GMT

I'm a new customer to Sky. Broadband should be available today but I have no Openreach ONT at home. Very frustrated. May I know what to do? Thank you so much

Re: New Sky user but have no Openreach ONT

Chrisee — Thu, 27 Feb 2025 09:25:33 GMT

@KSKUK you only need an ONT if your home has a full fibre supply in many homes the service is still delivered over the old copper phone system and the hub plugs into the master phone socket. If full fibre is part of your order thecenginerrcwill bring and fit the ONT as part of the install.

Re: New Sky user but have no Openreach ONT

KSKUK — Thu, 27 Feb 2025 09:39:45 GMT

Thank you so much but can't contact the engineer who is supposed to be here today. May I know who I can contact and fix the time slot? Thank you very much

Re: New Sky user but have no Openreach ONT

Chrisee — Thu, 27 Feb 2025 11:03:19 GMT

@KSKUK thecenginerrs have a number of jobs each day so cannot give you a time. They normally call or send a text a few minutes before they arrive

Re: New Sky user but have no Openreach ONT

KSKUK — Thu, 27 Feb 2025 11:05:40 GMT

Great. Really appreciate your help