Loosing connection on devices

Riddell — Wed, 26 Feb 2025 17:35:10 GMT

Hi,

thank you to anyone in advance that can help here but,

I have recently upgraded to a new WiFi router and since then whenever my connection drops out all of my Amazon enabled devices disconnect and I have to manually reconnect each one, on my old router if this ever happened a few minutes later the devices would reconnect themselves like nothing happened, but now they don't, the WiFi doesn't go out often enough to cause this issue frequently but it can be a pain with individual light bulbs needing to be reconnected

Re: Loosing connection on devices

Greenfingers001 — Thu, 27 Feb 2025 11:00:58 GMT

Hi there @Riddell , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Loosing connection on devices in Broadband

Loosing connection on devices

Re: Loosing connection on devices