Incorrect password

GuyBurgess — Thu, 27 Feb 2025 06:21:32 GMT

I can't connect my iPhone or IPad to the internet, it comes up with incorrect password even though the password is stored on the device & I haven't changed it, & even if I type in the password it doesn't work.

Re: Incorrect password

Chrisee — Thu, 27 Feb 2025 07:26:41 GMT

@GuyBurgess if you are certain that the password is being entered correctly* and multiple devices are refusing to connect then I duggest you reset the Sky hubs back to its factory settings by pressing and holdingbin the reset oin on the black hub until the power led flashes or on thec**bleep**e hubs press and hold in the WPS button for up to 30 seconds until the led flahes green. Thst will return the hub to thecsettings on the label. If that works then consider who changed the password which can only be done from a device on the network.

* check you are not misreading a letter like O for a number like 0 which is easy to do.

topic Re: Incorrect password in Broadband

Incorrect password

Re: Incorrect password