topic Re: No Internet in Broadband

No Internet

Dave7rr — Thu, 27 Feb 2025 01:49:59 GMT

My board band has just stopped ,.is there a issue in Nottingham, I have tried a reboot

Re: No Internet

Bilal6 — Thu, 27 Feb 2025 01:59:58 GMT

Same here in Nottingham just dropped

Re: No Internet

Flixz — Thu, 27 Feb 2025 02:11:13 GMT

Same here, no internet coming through to hub even though status says it's fine

Re: No Internet

BP11 — Thu, 27 Feb 2025 02:25:48 GMT

No internet in Nottingham

NG3 area

Re: No Internet

B-97-R — Thu, 27 Feb 2025 02:29:21 GMT

I'm getting the same issue NG4. Working fine then off completely. Rebooted router still no fix. Service checker says everything is fine

Re: No Internet

Justien — Thu, 27 Feb 2025 02:35:51 GMT

I'm in London and mine has gone as well

Re: No Internet

Quran — Thu, 27 Feb 2025 03:10:57 GMT

Same thing in Surrey

Re: No Internet

Daniel0210 — Thu, 27 Feb 2025 05:41:48 GMT

It could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's not back by 7am you could use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.