topic WiFi not connecting to TV upstairs but it’s is everything else in Broadband

WiFi not connecting to TV upstairs but it’s is everything else

Sianh92 — Wed, 26 Feb 2025 22:18:53 GMT

WiFi is working on downstairs tv/phone/ laptop/cameras

however it is not connecting to my upstairs TV

It finds the new WiFi on my tv but everytime I try connect it says wireless connection discounted

"automatic IP setup failed" make sure the DHCP server is enabled on your wireless router.

I have turned WiFi on and off and tv, but nothing.

Greenfingers001 — Thu, 27 Feb 2025 11:34:43 GMT

Hi there @Sianh92 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147