topic Re: Broadband not working in Broadband

Broadband not working

Steve41 — Wed, 26 Feb 2025 20:31:13 GMT

Very poor service, Been shocking for 4 weeks, Said problem has been fixed today and now won't work at all.. anybody got a number to ring now?

Will be leaving them asap as shocking service and reliability

Re: Broadband not working

Daniel0210 — Wed, 26 Feb 2025 20:34:40 GMT

@Steve41
To call Sky dial 150 (free) from your Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: Broadband not working

Steve41 — Wed, 26 Feb 2025 21:29:18 GMT

Still doesn't work, then get put through to a daft automated service.. reported this days ago, Had an email this evening saying they had been out as fixed the issue. They have actually made it so it does not work AT ALL.

is there an actual number you can ring to speak to an actual person to complain?

Thanks

Re: Broadband not working

Aisling5 — Wed, 26 Feb 2025 21:43:12 GMT

Same thing happening at my home I've rang them multiple times and they keep telling me different things said it would be fixed weeks ago and they'd have someone out and haven't was told it would be back yesterday and wasn't ... Thinking about just cancelling it now