topic Re: Wifi in Broadband

Wifi

Mackenzie116 — Wed, 26 Feb 2025 17:30:34 GMT

My WiFi is not working

Re: Wifi

Daniel0210 — Wed, 26 Feb 2025 17:45:32 GMT

@Mackenzie116
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

Re: Wifi

Mackenzie116 — Wed, 26 Feb 2025 17:58:24 GMT

I have done all the links iam.paying 120 a month and this is not acceptable a technicine has been out already and stoll havi g problems iam thinking of getting sky out completely

Re: Wifi

Daniel0210 — Wed, 26 Feb 2025 18:01:25 GMT

@Mackenzie116 wrote:

iam thinking of getting sky out completely

@Mackenzie116

If you move to another ISP using the Openreach infrastructure the problem will just move with you.

Re: Wifi

Mackenzie116 — Wed, 26 Feb 2025 18:02:52 GMT

Can u or can u not fix the problem.

Re: Wifi

Daniel0210 — Wed, 26 Feb 2025 18:04:31 GMT

@Mackenzie116 wrote:

Can u or can u not fix the problem.

Nope. I'm a customer just like you.

Re: Wifi

Mackenzie116 — Wed, 26 Feb 2025 18:26:13 GMT

Sorry I thought u where customer service

Re: Wifi

Daniel0210 — Wed, 26 Feb 2025 18:31:34 GMT

@Mackenzie116

No problem.