Wifi Speed Issues following Full Fibre Installation

jjevans — Wed, 26 Feb 2025 11:55:27 GMT

Hi,

Yesterday I had my broadband upgraded to the full fibre to home 300mb. I've run tests through MySky app which are showing 313mb coming to my house. Previously I had 37.5mb. My router was not upgraded and is 4 years ld, however the ethernet cable provided by Sky was changed.

However, I have run speed tests on my phone and laptop which are showing 2-2.5mb download speeds which surely cannot be correct. Websites are taking an age to open up, the download speeds are slower than the previous broadband.

I have a CCTV system which is wired in and I do have Sky Q and 3 Sky Q mini boxes throughout the house but none of these are running, only two phones and two laptops working from home.

Any help is much appreciated.

Re: Wifi Speed Issues following Full Fibre Installation

Greenfingers001 — Thu, 27 Feb 2025 10:18:04 GMT

Hi there @jjevans , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Wifi Speed Issues following Full Fibre Installation in Broadband

Wifi Speed Issues following Full Fibre Installation

Re: Wifi Speed Issues following Full Fibre Installation