topic No WiFi in Broadband

Broadband down

Martobelli — Tue, 25 Feb 2025 22:02:09 GMT

Broadband band not working

No WiFi

ChrisL2 — Tue, 25 Feb 2025 23:06:19 GMT

WiFi has gone down, but Sky say there are no issues.

No WiFi

D70 — Wed, 26 Feb 2025 00:41:06 GMT

WIFi cut out and now I've got continous orange lights on the second and forth lights on the hub. Ran a test and according to that there was no problems with anything, even though I have no WiFi. Any suggestions why?

Reset my broadband 5 times but still amber light

Huseyin3225 — Wed, 26 Feb 2025 00:46:50 GMT

I reset my WiFi about 5 times but it's still jus showing an amber light even held it for over 10 seconds and yes I checked all the cables are plugged in , it's jus showing an amber light on the internet

Re: Reset my broadband 5 times but still amber light

GD1 — Wed, 26 Feb 2025 00:54:24 GMT

@Huseyin3225 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No WiFi

GD1 — Wed, 26 Feb 2025 00:55:04 GMT

@D70 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

No internet light voice light orange

LR231 — Wed, 26 Feb 2025 00:55:24 GMT

My internet was working fine until about an hour ago, when it just dropped out for no reason. and as I have sky glass this now means nothing is working.
I have reset the hub numerous times but nothing is working!

the voice light is orange and there is no light for internet.

Re: No internet light voice light orange

GD1 — Wed, 26 Feb 2025 00:58:14 GMT

@LR231 At this time of night it may well be maintenance carried out by Openreach.

In such cases or where there's a fault resetting your hub is a pointless exercise.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No WiFi

GD1 — Wed, 26 Feb 2025 00:59:07 GMT

@ChrisL2 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband down

GD1 — Wed, 26 Feb 2025 00:59:48 GMT

@Martobelli First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No WiFi

SpreadTheWord — Wed, 26 Feb 2025 01:10:28 GMT

Pure joke sky fibre. Orange far right light on router. Then just there home phone line pinged. Now error on catch up Tv. But this dumb app showing everything as working.
can't wait to leave these idiots.

Re: No internet light voice light orange

LR231 — Wed, 26 Feb 2025 01:13:22 GMT

Thanks for these but I already tried all of them with no luck! Still have no internet light and reset the router numerous times as that's all the troubleshooting is telling me to do.

everything says that the connection is fine with no faults so I don't know what is happening

Re: No internet light voice light orange

Pereira1 — Wed, 26 Feb 2025 01:14:48 GMT

Same problem I'm having with the broadband

Re: No internet light voice light orange

LR231 — Wed, 26 Feb 2025 01:17:47 GMT

It's so annoying that the broadband checker says there's no issues when there clearly is if it's more than one person with the same issues!

Re: No internet light voice light orange

Pereira1 — Wed, 26 Feb 2025 01:18:41 GMT

Exactly

Re: No internet light voice light orange

SB2210 — Wed, 26 Feb 2025 01:21:13 GMT

Down Detector is stating "Users reporting issues with Sky" so clearly something is wrong. Dont know why Sky themselves can't seem to say this!

Re: No internet light voice light orange

CornflakeGirl43 — Wed, 26 Feb 2025 01:21:40 GMT

Same issue here too! App says everything working great, orange light not WiFi

We think there may be a problem with the connection between your Sky Hub and the phone socket.

RSb2 — Wed, 26 Feb 2025 01:25:18 GMT

Hello, I have no internet access. My router is fine, when I troubleshoot on my phone it says "We think there may be a problem with the connection between your Sky Hub and the phone socket."

My router shows WiFi is working but no internet access. I have tried every possible method to fix it, troubleshooting etc. nothing is working.

I need someone to come fix this urgently as I rely on internet for my therapy sessions etc. and rely on internet heavily as I am at home all the time.

Can't speak to anyone

Natasha1114 — Wed, 26 Feb 2025 01:26:56 GMT

I've paid my bill TV is on but Internet off. Is there any way I can speak to someone outside of their "hours" as I am at work???

Re: No internet light voice light orange

LR231 — Wed, 26 Feb 2025 01:31:39 GMT

It's so frustrating

especially as nothing on sky glass works without the internet!