topic Re: Phones keep disconnecting from WiFi in Broadband https://helpforum.sky.com/t5/Broadband/Phones-keep-disconnecting-from-WiFi/m-p/4922509#M469886 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4340069">@Nicola148</a>&nbsp;</P> <P>Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 25 Feb 2025 21:51:30 GMT caesarome 2025-02-25T21:51:30Z Phones keep disconnecting from WiFi https://helpforum.sky.com/t5/Broadband/Phones-keep-disconnecting-from-WiFi/m-p/4922462#M469870 <P>WiFi cutting off. Have tried turning it off and on again. Not sure what else to try.&nbsp;</P> Tue, 25 Feb 2025 20:41:30 GMT https://helpforum.sky.com/t5/Broadband/Phones-keep-disconnecting-from-WiFi/m-p/4922462#M469870 Nicola148 2025-02-25T20:41:30Z Re: Phones keep disconnecting from WiFi https://helpforum.sky.com/t5/Broadband/Phones-keep-disconnecting-from-WiFi/m-p/4922509#M469886 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4340069">@Nicola148</a>&nbsp;</P> <P>Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Tue, 25 Feb 2025 21:51:30 GMT https://helpforum.sky.com/t5/Broadband/Phones-keep-disconnecting-from-WiFi/m-p/4922509#M469886 caesarome 2025-02-25T21:51:30Z Re: Phones keep disconnecting from WiFi https://helpforum.sky.com/t5/Broadband/Phones-keep-disconnecting-from-WiFi/m-p/4923592#M470231 <P>Will give this a try. Thank you&nbsp;</P> Wed, 26 Feb 2025 23:13:34 GMT https://helpforum.sky.com/t5/Broadband/Phones-keep-disconnecting-from-WiFi/m-p/4923592#M470231 Nicola148 2025-02-26T23:13:34Z