topic Re: Broadband is a separate account I cant login to in Broadband

Broadband is a separate account I cant login to

Gerrythefish — Fri, 14 Feb 2025 12:15:15 GMT

I had Sky TV, a neigbour sent me a link to sign up for broadband. I followed the link and signed into sky.com with my existing account and used the same name address and email.

now i have 2 sky accts and i cant login to my broadband account.

Sky Ireland btw.

Re: Broadband is a separate account I cant login to

caesarome — Fri, 14 Feb 2025 13:29:01 GMT

@Gerrythefish

Habe a read through this to see if you can link your broadband account to your main Sky ID.

Re: Broadband is a separate account I cant login to

Gerrythefish — Sat, 15 Feb 2025 23:29:50 GMT

Thanks, but read thru what?

Re: Broadband is a separate account I cant login to

lettice — Sun, 16 Feb 2025 07:41:37 GMT

One of these Sky articles should help you sort out your skyid

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services-tv-broadband-talk

Re: Broadband is a separate account I cant login to

Gerrythefish — Sun, 16 Feb 2025 19:24:43 GMT

Nope - thats to link my Skyid to my TV streaming account. When i follow the link it says you have successfully linked your Skyid to your account - but it still doesnt show my broadband info.

Re: Broadband is a separate account I cant login to

Chrisee — Mon, 17 Feb 2025 08:08:07 GMT

@Gerrythefish you are likely to have two account numbers and have a separate Sky id linked to the Broadband account. The easiest thing to do is to call Sky they will take you through some security questions and changecthe Broadband accoiunt to be accessible on the same id.

Re: Broadband is a separate account I cant login to

Gerrythefish — Tue, 25 Feb 2025 20:16:38 GMT

I called them and they said this was not possible.

Re: Broadband is a separate account I cant login to

Gerrythefish — Tue, 25 Feb 2025 20:19:05 GMT

@Chrisee nope, I called them and they said this wasnt possible.

Re: Broadband is a separate account I cant login to

Chrisee — Tue, 25 Feb 2025 20:48:59 GMT

@Gerrythefish I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

The issue is they cannot sort out Sky id issues themselves but hopefully they can look into the issue to see how it can be fixed.

Re: Broadband is a separate account I cant login to

Gerrythefish — Wed, 26 Feb 2025 09:35:14 GMT

@Chriseeplease escalate to Irish support team. I am in Ireland.

Re: Broadband is a separate account I cant login to

Chrisee — Wed, 26 Feb 2025 09:39:06 GMT

@Gerrythefish there isnt an Irish team but that does help explain the issue of support. The forum team do have Irish contacts hopefully they can still,help,