topic Re: No internet in Broadband

No internet

Clare105 — Tue, 25 Feb 2025 16:05:15 GMT

Our Internet has been mostly off for the past week.

Re: No internet

GD1 — Tue, 25 Feb 2025 16:07:21 GMT

@Clare105 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Daniel0210 — Tue, 25 Feb 2025 16:17:51 GMT

@Clare105
In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

So based on being 'mostly off' you won't get the compensation I'm afraid.