topic Re: Issues with Hub in Broadband

Issues with Hub

AlexKirk — Tue, 25 Feb 2025 11:20:49 GMT

Is it normal for the wifi signal to fall out if you touch or slightly move the hub? The hub seems very delicate. The light on the front changes and turns red if moved. The light goes back to normal after a few seconds and light turns white again. The wifi also seems to keep doing out even if the hub is not touched or moved.

Re: Issues with Hub

Chrisee — Tue, 25 Feb 2025 12:18:49 GMT

@AlexKirk most likely cause is the cable connecting the hub to the incoming line is loose the plug has a catch which needs tonclick in. Check the cable carefully as that is more likely than a dodgy hub but that's also possible.

Re: Issues with Hub

AlexKirk — Tue, 25 Feb 2025 12:39:54 GMT

I have tried pulling each wire and they feel locked into place. They have also clicked when removing the wires. The signal does not really drop really when touching them. However if you move the box even slightly then the hub light goes red.

Re: Issues with Hub

AlexKirk — Tue, 25 Feb 2025 21:00:49 GMT

Re: Issues with Hub

AlexKirk — Wed, 19 Mar 2025 10:17:37 GMT

@Chrisee I still haven't had a response to my message in February. The problem still persists and now has transitioned into just cutting in and out all morning. I think I need a new box. There is something clearly wrong with this one.

Re: Issues with Hub

Chrisee — Wed, 19 Mar 2025 14:30:53 GMT

@AlexKirk Sky can't respond to a forum post so give them a call.