topic Wi-fi dropping in Broadband

Wi-fi dropping

Dave+Cottrell+64 — Tue, 25 Feb 2025 09:35:22 GMT

Our wi-fi will drop for very long periods of time. We still hav all green lights. TV says it is not connected. Go through all settings, still no joy. Last night I unplugged my main Sky Q box, then tried the internet on the tv which was working fine so I think the main sky-q box may be the fault. It seems to be draining all the wifi but still showing its not working. how do i get the main sky-q box replaced?

Re: Wi-fi dropping

Tom-W19 — Wed, 26 Feb 2025 10:26:57 GMT

Hi @Dave+Cottrell+64

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wi-fi dropping

Dave+Cottrell+64 — Sun, 23 Mar 2025 08:30:07 GMT

Our wi-fi will drop for very long periods of time. We still have all green lights. TV says it is not connected. Go through all settings, still no joy. Last night I unplugged my main Sky Q box, then tried the internet on the tv which was working fine so I think the main sky-q box may be the fault. It seems to be draining all the wifi but still showing its not working. how do i get the main sky-q box replaced?

I did all the recommendations that the Sky person suggested but after 36hrs or so we are back to the wi-fi dropping an the sky-q box asking for a card.