https://helpforum.sky.com/t5/Broadband/Fibre-broadband-keeps-disconnecting-from-tv-and-laptop/m-p/4921693#M469640 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4296512">@mase1</a>&nbsp;if two Sky hubs have issues it is very likely the issue is not down to the hub. WiFi signal strength depends on the layout and type of construction of your home. If your home has solid internal walls no WiFi signal will becgreatly reduced 2 rooms away from the hub. Any metal even a shert of foil will block the signal so if your home has foil faxed insulation in the wall you havecan issue.</P> <P>&nbsp;</P> <P>All you can do is check the hub is out in the open as central in your home as **bleep**ible on a surface to be above obstructions like radiators. You msy need a longer cable to connect tomtge ONT unit which can be bought very easily as allyou need is a standard ethernet cable. If the signal is still poor like many homes you may need extra wifi sources which can come as part of Sky's WIFi Max bundle or of coursecyou coukd buy your own homecwifi set up as Inand many other people have done.</P> Tue, 25 Feb 2025 07:25:38 GMT Chrisee 2025-02-25T07:25:38Z https://helpforum.sky.com/t5/Broadband/Fibre-broadband-keeps-disconnecting-from-tv-and-laptop/m-p/4921552#M469604 <P>Fibre broadband keeps disconnecting from tv and laptop. Netflix freezes and I get a swirling cicle and then a message saying 'no internet access'&nbsp; When I am on my laptop it keeps freezing and I get a message saying I am not connected to the internet.&nbsp; Every time I close my laptop it disconnects me from the internet. This never happens anywhere else, only at home. I have never had this problem until I changed to fibre. I have had a new router which worked finr for two days but is now hopeless like the last one.</P> Mon, 24 Feb 2025 21:37:38 GMT https://helpforum.sky.com/t5/Broadband/Fibre-broadband-keeps-disconnecting-from-tv-and-laptop/m-p/4921552#M469604 mase1 2025-02-24T21:37:38Z https://helpforum.sky.com/t5/Broadband/Fibre-broadband-keeps-disconnecting-from-tv-and-laptop/m-p/4921693#M469640 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4296512">@mase1</a>&nbsp;if two Sky hubs have issues it is very likely the issue is not down to the hub. WiFi signal strength depends on the layout and type of construction of your home. If your home has solid internal walls no WiFi signal will becgreatly reduced 2 rooms away from the hub. Any metal even a shert of foil will block the signal so if your home has foil faxed insulation in the wall you havecan issue.</P> <P>&nbsp;</P> <P>All you can do is check the hub is out in the open as central in your home as **bleep**ible on a surface to be above obstructions like radiators. You msy need a longer cable to connect tomtge ONT unit which can be bought very easily as allyou need is a standard ethernet cable. If the signal is still poor like many homes you may need extra wifi sources which can come as part of Sky's WIFi Max bundle or of coursecyou coukd buy your own homecwifi set up as Inand many other people have done.</P> Tue, 25 Feb 2025 07:25:38 GMT https://helpforum.sky.com/t5/Broadband/Fibre-broadband-keeps-disconnecting-from-tv-and-laptop/m-p/4921693#M469640 Chrisee 2025-02-25T07:25:38Z https://helpforum.sky.com/t5/Broadband/Fibre-broadband-keeps-disconnecting-from-tv-and-laptop/m-p/5248794#M559118 <P>the TV was fine until we upgraded the wifi, its a daily issues and i would like a engineer to come and look at it for me</P><P>&nbsp;</P> Wed, 08 Apr 2026 13:33:13 GMT https://helpforum.sky.com/t5/Broadband/Fibre-broadband-keeps-disconnecting-from-tv-and-laptop/m-p/5248794#M559118 ss49 2026-04-08T13:33:13Z https://helpforum.sky.com/t5/Broadband/Fibre-broadband-keeps-disconnecting-from-tv-and-laptop/m-p/5248807#M559119 <P>i would like an engineer to come out and scheck the connection please&nbsp;</P><P>&nbsp;</P> Wed, 08 Apr 2026 13:38:55 GMT https://helpforum.sky.com/t5/Broadband/Fibre-broadband-keeps-disconnecting-from-tv-and-laptop/m-p/5248807#M559119 ss49 2026-04-08T13:38:55Z