topic Re: No internet in Broadband

No internet

Roberts15 — Mon, 24 Feb 2025 13:39:37 GMT

We have no internet or sky apps due to all the lines been cut in our village. By a large truck

Can we get a credit from sky for not having internet for 3 days now ?

Re: No internet

caesarome — Mon, 24 Feb 2025 13:45:34 GMT

When your service is restored you should qualify for a broadband credit to be applied to your account but only if you have reported this issue to them:

https://www.sky.com/help/articles/auto-compensation

Re: No internet

Roberts15 — Mon, 24 Feb 2025 13:52:42 GMT

Do I just contact sky

Re: No internet

caesarome — Mon, 24 Feb 2025 13:55:20 GMT

@Roberts15

If you haven't yet then I would do this as it does say on that link that the credit applies if you have contacted them about the issue.

Re: No internet

Roberts15 — Mon, 24 Feb 2025 13:58:12 GMT

Thank you for your advice