topic Re: WiFi not connecting in Broadband

WiFi not connecting

Jo244 — Sun, 23 Feb 2025 12:01:53 GMT

My sky router WiFi box is not connecting

Re: WiFi not connecting

caesarome — Mon, 24 Feb 2025 10:19:35 GMT

@Jo244

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi not connecting

Tom-W19 — Mon, 24 Feb 2025 10:42:49 GMT

Hi @Jo244

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147