topic Re: Wi fi in Broadband

Wi fi

Littlephil — Mon, 24 Feb 2025 05:33:12 GMT

My wi fi has been dropping out every minute for the last two days,

it is affecting most appliances in my home as they are wi fi controlled, can you send an engineer to investigate and get by to sort line if there is an issue with the box

Thanks

Re: Wi fi

Daniel0210 — Mon, 24 Feb 2025 05:42:03 GMT

@Littlephil

If an engineer is required you'll need to contact Sky. This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

Re: Wi fi

caesarome — Mon, 24 Feb 2025 05:42:05 GMT

@Littlephil

As this is a customer helps forum we can't send anyone so the try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.