topic Re: Amazon Smart Plugs/Ring Doorbell in Broadband

Amazon Smart Plugs/Ring Doorbell

Teleprinter+Op — Sun, 23 Feb 2025 19:18:39 GMT

Following install of a Sky WiFi Max hub my 4 Amazon Smart Plugs and Ring door bell have failed to reconnect to it? I have attempted to restart the plugs. They fail to do so. The Ring Doorbell also fails to reconnect. Numerous attempts by adding password have failed. Shall I reconnect the old router to see if I get the same response? Also the network connection to my laptop is unstable? Any help or responses much appreciated. Thank you....Clive

Re: Amazon Smart Plugs/Ring Doorbell

Doc5907 — Sun, 23 Feb 2025 21:22:38 GMT

@Teleprinter+Op wrote:
Following install of a Sky WiFi Max hub my 4 Amazon Smart Plugs and Ring door bell have failed to reconnect to it? I have attempted to restart the plugs. They fail to do so. The Ring Doorbell also fails to reconnect. Numerous attempts by adding password have failed. Shall I reconnect the old router to see if I get the same response? Also the network connection to my laptop is unstable? Any help or responses much appreciated. Thank you....Clive

@Teleprinter+Op

One thing you could try lowering the WiFi security settings in the Mysky App.

Open the App and click Broadband >>> WiFi Settings >>> Advanced Settings >>> WiFi security level >>> change to WPA2

Re: Amazon Smart Plugs/Ring Doorbell

Teleprinter+Op — Sun, 23 Feb 2025 21:41:40 GMT

Thank you so much for your quick response and advice regarding the issues Im having with my secondary devices. Since posting this I have since discovered that the previous Sky Wi-Fi hub name and the previous password should be used despite the new Sky Wi-Fi Max Hub having its new and unique and different Wi-Fi name and password ? Thank you again so much