topic Re: Move in the new house in Broadband

Move in the new house

elzabeth95 — Sun, 23 Feb 2025 14:15:42 GMT

I am moving home and we don't get the keys until 7/3 and I have just placed an order for sky broadband and sky stream and it says my order is going to be delivered on 25/02 but I won't have moved in by then, how do I move the delivery date to the 7/3?

Re: Move in the new house

SKY1992bf — Sun, 23 Feb 2025 14:23:44 GMT

@elzabeth95 The delivery on the 25th will be for the stream puck, my advice would be to call sky and cancel sky stream completely leaving broadband order to be processed as normal,

once you have moved and your broadband is up and running then re order sky stream at the new address

Re: Move in the new house

Daniel0210 — Sun, 23 Feb 2025 14:27:35 GMT

@elzabeth95

The only other delivery prior to activation will be your broadband hub. These are dispatched via Royal Mail and we usually advise that they arrive a few days before activation. Having said that my sons activation was on 17 December and the Sky Max hub arrived on the 12 December.