topic Fibre installation in Broadband

Fibre installation

Poppet+1 — Sun, 23 Feb 2025 11:29:30 GMT

Open Reach could not install fibre to the house when they came. Coming back on 28 Feb to try again. I've had a message asking for equipment to be returned otherwise I will be charged. Cannot do this yet?

Re: Fibre installation

Mr+Flibbles+86 — Mon, 24 Feb 2025 08:37:04 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Fibre installation

Tom-W19 — Wed, 26 Feb 2025 08:59:38 GMT

Hi @Poppet+1

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.