topic Re: There is no light at all under LOS in Broadband

There is no light at all under LOS

Jo19691 — Sat, 22 Feb 2025 08:56:50 GMT

We have no internet connection to TV. On the Openreach box only 3 lights are flashing, LOS has no light at all.

Addie15 — Sun, 23 Feb 2025 10:19:39 GMT

Hi there, @Jo19691. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

FLC — Sun, 23 Feb 2025 10:43:17 GMT

@Jo19691 wrote:
We have no internet connection to TV. On the Openreach box only 3 lights are flashing, LOS has no light at all.

That's exactly as it should be. LOS is a fault condition (Loss of Signal), so you need to look at the router connection & lights.

Routeplanner — Mon, 27 Apr 2026 16:15:46 GMT

I have the same issue - new router fitted last week for fibre upgrade - TV not connected since - please advise

Routeplanner — Mon, 27 Apr 2026 16:17:23 GMT

I have the same issue - new router fitted last week for fibre upgrade - TV not connected since - please advise