topic Re: No Internet (middle light orange) in Broadband

No Internet (middle light orange)

NastyRhythm — Sun, 23 Feb 2025 08:13:43 GMT

hi our Internet has suddenly stopped working

I've run the broadband system check using sky and it said everything is fine, but the middle Internet light on the hub is orange.

I've tried turning on and off several times but nothing works

Re: No Internet (middle light orange)

Chrisee — Sun, 23 Feb 2025 08:15:45 GMT

@NastyRhythm your hub has lost connection to the exchange and Sky's test has not run since that happened. Guven the service checker is not telling you Sky are aware of a fault affecting your line call them and report the fault.

Re: No Internet (middle light orange)

NastyRhythm — Sun, 23 Feb 2025 08:36:37 GMT

The middle light has suddenly gone green again after it being orange all last night

But the actual Internet still doesn't work?

Is this a case where the connection to the exchange is trying to sort itself out?

Or do I need to book an engineer?

Re: No Internet (middle light orange)

NastyRhythm — Sun, 23 Feb 2025 08:55:26 GMT

With the router turned off the sky broadband checker says everything is fine??

So it obviously isn't checking properly?

Re: No Internet (middle light orange)

Chrisee — Sun, 23 Feb 2025 09:50:13 GMT

@NastyRhythm if the service has come back then no need to take action. The service checker runs regular tets and reports the last result it so it takes a while to pick up that a line has dropped between tests.