topic Re: Red PON Light in Broadband

Red PON Light

Yelena_76 — Thu, 20 Feb 2025 16:57:19 GMT

Hello everyone,

Wifi was installed few days ago and was working only for couple of hours with Red PON light being on for the rest of the times.

would love to speak to someone from the Sky staff to solve the issue.

thanks a lot in advance,

Best wishes,

Yelena

Re: Red PON Light

Chrisee — Thu, 20 Feb 2025 17:07:27 GMT

@Yelena_76 you should be able to get through if you call. The fault in likely to be the failure of the weld the joins the internel fibre cable from the ONT to the external fibre cable that happens in some cases.

I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Red PON Light

Mr+Flibbles+86 — Fri, 21 Feb 2025 08:48:15 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Red PON Light

Addie15 — Sun, 23 Feb 2025 08:58:53 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.