topic Re: Terrible internet in Broadband

Terrible internet

Hayley132 — Thu, 20 Feb 2025 16:40:43 GMT

The connection range of the router is terrible. I'm in the room next to the router and the connection drops or puts me in a 2.4ghz bandwidth. Even when sat in the same room as the internet it is that slow I have to use my mobile data rather than the internet. I am aware the lines I am currently on are copper but my neighbours have full fibre or at least fibre. My kids are studying for college and university and constantly have internet issues.

Re: Terrible internet

Mr+Flibbles+86 — Fri, 21 Feb 2025 08:47:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Terrible internet

Addie15 — Sun, 23 Feb 2025 08:58:34 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.