https://helpforum.sky.com/t5/Broadband/Internet-speed-is-terrible/m-p/4919673#M469172 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4337615">@Emma376</a>&nbsp;you are not talking to Sky by posting in the forum. As a rule Sky wont deal with speed issues in the girst 10 days ofva new connection as somecsystems need time to optimise.&nbsp;<BR /><BR /></P> <P>Forum members can help if you explain a little more including if you are in full fibre (the hub is connected to box on thecwall with lights) or partial fibre (the hub is connected to a phone socket ). The colour of your hub (the whites hubs are very different from &nbsp;the &nbsp;black ones) What speed you have bought and a speed test result from a device.</P> Sun, 23 Feb 2025 08:41:20 GMT Chrisee 2025-02-23T08:41:20Z https://helpforum.sky.com/t5/Broadband/Internet-speed-is-terrible/m-p/4919662#M469166 <P>We had our internet fitted the other day from yourselves and it was ment to be the fastest one you had to offer . But it's terrible upload and download speed are so slow everything lagging or crashing can you help ?&nbsp;</P> Sun, 23 Feb 2025 08:32:03 GMT https://helpforum.sky.com/t5/Broadband/Internet-speed-is-terrible/m-p/4919662#M469166 Emma376 2025-02-23T08:32:03Z https://helpforum.sky.com/t5/Broadband/Internet-speed-is-terrible/m-p/4919673#M469172 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4337615">@Emma376</a>&nbsp;you are not talking to Sky by posting in the forum. As a rule Sky wont deal with speed issues in the girst 10 days ofva new connection as somecsystems need time to optimise.&nbsp;<BR /><BR /></P> <P>Forum members can help if you explain a little more including if you are in full fibre (the hub is connected to box on thecwall with lights) or partial fibre (the hub is connected to a phone socket ). The colour of your hub (the whites hubs are very different from &nbsp;the &nbsp;black ones) What speed you have bought and a speed test result from a device.</P> Sun, 23 Feb 2025 08:41:20 GMT https://helpforum.sky.com/t5/Broadband/Internet-speed-is-terrible/m-p/4919673#M469172 Chrisee 2025-02-23T08:41:20Z