topic Re: No broadband in Broadband

No broadband

Thomas1231 — Sun, 23 Feb 2025 07:19:58 GMT

Cancelled broadband the re added it an it's stopped working anybody know why ??

Re: No broadband

Chrisee — Sun, 23 Feb 2025 07:56:23 GMT

@Thomas1231 the order to cancel the srrvice was sent to Openreach to fulfil and it was probably too late to stop that being carried out.

Re: No broadband

Daniel0210 — Sun, 23 Feb 2025 07:58:13 GMT

@Thomas1231 wrote:

Cancelled broadband the re added it an it's stopped working anybody know why ??

@Thomas1231

So are you saying you cancelled your broadband subscription and then you contacted Sky and cancelled the cancellation? If so, how much time between the two events?

Re: No broadband

Thomas1231 — Sun, 23 Feb 2025 07:58:22 GMT

What can I do now to get it back ??

Re: No broadband

Thomas1231 — Sun, 23 Feb 2025 07:59:33 GMT

It was about 15 minutes apart

Re: No broadband

Daniel0210 — Sun, 23 Feb 2025 08:02:00 GMT

@Thomas1231

As @Chrisee has stated the cancellation was almost certainly sent to Openreach immediately but you should have still had a 14 day notice period.

Re: No broadband

Chrisee — Sun, 23 Feb 2025 08:11:09 GMT

@Thomas1231 you nedd to call Sky who will place a new order. Its a pain given Openreach often take an age to do anything you want but seem to act in seconds when you want tonstop,something.