https://helpforum.sky.com/t5/Broadband/WiFi-not-detected/m-p/4919614#M469139 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3771258">@Wellmel</a>&nbsp;think the hub maybe faulty but before calling Sky do a fullfactory reset which requires you to press and hold in the reset pin until the power led flashes which takes up to 20 seconds. Thay will definitely restore the default settings so the SSID and password on the label should work unless the hub is faulty. Pressing the reset pin and releasing early just rdboots the hub and doesnt reset the settings.</P> Sun, 23 Feb 2025 07:29:59 GMT Chrisee 2025-02-23T07:29:59Z https://helpforum.sky.com/t5/Broadband/WiFi-not-detected/m-p/4919522#M469118 <P>First the TV lost network connection and now mobile devices cannot connect even after resetting the router and lights showing green</P> Sat, 22 Feb 2025 21:56:08 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-detected/m-p/4919522#M469118 Wellmel 2025-02-22T21:56:08Z https://helpforum.sky.com/t5/Broadband/WiFi-not-detected/m-p/4919614#M469139 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3771258">@Wellmel</a>&nbsp;think the hub maybe faulty but before calling Sky do a fullfactory reset which requires you to press and hold in the reset pin until the power led flashes which takes up to 20 seconds. Thay will definitely restore the default settings so the SSID and password on the label should work unless the hub is faulty. Pressing the reset pin and releasing early just rdboots the hub and doesnt reset the settings.</P> Sun, 23 Feb 2025 07:29:59 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-detected/m-p/4919614#M469139 Chrisee 2025-02-23T07:29:59Z